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VERSION:2.0
PRODID:Events Booking
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UID:69d4d48336552
SUMMARY:Formal Complaint Handling
DESCRIPTION:Delivered by Stephen Burnage
 Steve Burnage FCCT FRSA M.Ed is 
 an experienced education consultant\, author and fellow of the Chartered C
 ollege of Teaching with over 35 years’ experience in teaching and leader
 ship.
 This intensive afternoon workshop provides Leaders and Governors w
 ith a robust framework for navigating the legalities of the Education Act 
 while mastering the art of de-escalation.
 Who Should Attend?
 Specifica
 lly designed for Leadership\, Governors and Trustees.
 Core Areas of Focu
 s:
 
 The Legal and Cultural Framework: A \"Policy Health Check\" on sta
 tutory duties (Education Act 2002/Equality Act 2010) and the \"Two-Click\"
  accessibility rule.
 The 3 A’s Framework: Acknowledge\, Action\, and A
 dvise—the formula for resolving 99% of concerns at the informal stage.

  Mastering Investigations: Planning robust formal investigations that stan
 d up to external scrutiny.
 Strategic Root-Cause Analysis: Using the \"5 
 Whys\" technique to link complaint data directly to your School Improvemen
 t Plan (SIP)
 
 
LOCATION:Sponne School\, Brackley Rd\, Towcester NN12 6DJ\, UK
DTSTART:20260605T120000Z
DTEND:20260605T151500Z
DTSTAMP:20260227T111120Z
ORGANIZER;CN=SWAN Training School Alliance:MAILTO:trainingschool@sponne.org
 .uk
GEO:52.132131;-0.993689
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Sponne School\, Brackley Rd
 \, Towcester NN12 6DJ\, UK;X-APPLE-RADIUS=72;X-TITLE=GUTP House Training C
 entre:52.132131;-0.993689
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