BEGIN:VCALENDAR
VERSION:2.0
PRODID:Events Booking
BEGIN:VEVENT
UID:69d2b94b6ed3a
SUMMARY:Empowering Front of House Staff
DESCRIPTION:Delivered by Stephen Burnage
 Steve Burnage FCCT FRSA M.Ed is 
 an experienced education consultant\, author\, and fellow of the Chartered
  College of Teaching with over 35 years’ experience in teaching and lead
 ership.
 The school office is a high-pressure environment where safeguard
 ing\, customer service\, and administration collide. This half-day intensi
 ve workshop is designed to sharpen communication\, build resilience\, and 
 streamline efficiency.
 Who Should Attend?
 Specifically designed for Sc
 hool Receptionists\, Office Administrators\, and Front-of-House Staff who 
 want to reduce stress while increasing their professional impact.
 Key Ar
 eas of Focus:
 
 The Quality Service Chain: Ensuring every interaction
 —from the first \"hello\" to the final sign-out—reflects your school
 ’s values.
 Mastering the Phones: Beyond etiquette—learning the psych
 ology of tone\, voice-pattern matching\, and the \"smile while dialling\" 
 technique.
 De-escalation &amp\; Boundaries: Practical toolkits for handl
 ing upset parents\, confidential inquiries\, and unannounced visitors with
  empathy and firm professional boundaries.
 The Priority Matrix: Strategi
 es for planning and prioritisation
 
 
LOCATION:Sponne School\, Brackley Rd\, Towcester NN12 6DJ\, UK
DTSTART:20260605T080000Z
DTEND:20260605T113000Z
DTSTAMP:20260227T105644Z
ORGANIZER;CN=SWAN Training School Alliance:MAILTO:trainingschool@sponne.org
 .uk
GEO:52.132131;-0.993689
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Sponne School\, Brackley Rd
 \, Towcester NN12 6DJ\, UK;X-APPLE-RADIUS=72;X-TITLE=GUTP House Training C
 entre:52.132131;-0.993689
END:VEVENT
END:VCALENDAR